Maintenance plan sign up – existing clients

MAINTENANCE PLAN CONTRACT AGREEMENT
The Maintenance Plan is a month-to-month contract for Mystics to provide ongoing services for your website. Ongoing maintenance of your website for backups, updates, licenses, support, security and any edits is crucial to your website’s success. Due to the nature of technology and content management systems, monitoring these aspects is a necessity.
Cancel any time– everything is month to month (but you do pre-pay each month’s service).

What does the Maintenance Plan cover?
Security. Like any software, your website could be vulnerable to hackers and viruses. Our premium security platforms help protect your site against attacks that can infect destroy your website. This paired with off-site backups is the best plan you can have in place to ensure your website is secure.
Website & Database Backups. Included in the maintenance plan are scheduled backups - so you never lose a thing. Technology is fickle some times, but should anything go wrong, we can have your site back up and running in minutes.
Software Updates. Most content management systems (CMS), especially open-sourced software like WordPress, are frequently updated for functionality and security. While these updates happen sporadically, Mystics will download and install updates once a month (excluding crucial security updates, which will be installed as they become available). Updates will include any 3rd party plugins, software or applications.
Licenses. Your site likely uses 3rd party plugins that are licensed to Mystics Website Design via a GPL license which allows us to use our license on your site. With our maintenance plan you can retain the use of our license to ensure all updates to any of our roster of plugins. If you choose to forgo the maintenance plan, the licenses for these plugins will be removed from your website but you will retain the functionality of the plugins up to the date the license was removed. You can acquire your own license for any of these plugins. For more information on what plugins you have and where they can be purchased, please email info@mysticswebsitedesign.com.au. It’s possible not ALL of your licenses will be covered under your maintenance plan. If Mystics Website Design has purchased a license that is for your use only we will inform you of what the renewal fees will be (otherwise assume we have it all covered!).
Analytics. Our maintenance plan members will receive access to a Google Analytics dashboard. Google Analytics allow you to track the usage of your website including visits, page views, demographics, traffic acquisition, and much more.
Maintenance. It is likely that as time goes by you will want to make changes to your website. Mystics hourly rate to make changes is $80.00 per hour. Depending on your plan, maintenance plan members may receive a block of time for website edits every month. This could include copy change, edits to photographs, or any other website change that can be done in within your plans timeframe or less. Any request that goes beyond the plans timeframe will be billed at a discounted hourly rate of $70 per hour.

What the Maintenance plan Plan does NOT cover.
Any edit your page that requires more than your plans allocated timeframe. Maintenance plan members receive a discounted hourly rate of $70 per hour for any work that takes longer than the allocated timeframe.
The Maintenance plan do not include any graphic design. Any creation of ads, flyers, logos or graphics will be billed at our hourly rate of $80.00 per hour.
The Maintenance plan does not cover any social media management, directory listings (such as Google, Yahoo, Yelp, etc).
Domain registration is not included in your Maintenance plan package. Domains are typically registered annually. We can handle that fee and registration for you, but you will be billed accordingly.
Ongoing Search Engine Optimization monitoring and strategy.
If your website hacked beyond the length of backups we have to restore a safe copy, we will work with you to find a company to remove any viruses—but we will not be held liable to any damages or responsible to pay for virus removal.

Payment Agreement
Your Maintenance plan invoice will be automatically issued on the same day every month. The invoice due upon receipt. After 15 days of non-payment you will receive a notice of past-due invoice. After 30 days your maintenance plan will be inactive and all premium plugins disabled you will then have an additional 30 days to ask for a backup of your site. In order to restore the maintenance plan you will have to get current on all bills, and setup automatic drafts for each month’s bill. After 90 days late payment you will no longer be eligible for the Maintenance plan and we will not be required to provide you with a backup of your site. You can request a backup at any time.

Termination of Services
Your Maintenance plan enrolment is a month-to-month agreement, in the event that you terminate services please notify us in writing with one (1) months notice. Your site will lose website security, plugin/software licenses, and your website will no longer receive any backups, updates, or monitoring from Mystics Website Design. If at any point in the future you want to resume your Maintenance plan you will be quoted with our current rate(s) and you will be assessed a $75 activation fee to resume services.